FAQ

Each of your hats is meticulously hand made to order. Time we take to make the hats, aka processing time, can be found here at our Shipping page. 

How do I get the Free Standard Shipping discount?

When you place 8 or more hats in your shopping cart, the free standard shipping is applied automatically. Currently it's offered for Canada and US orders, for limited time only. 

 Can you make other hat styles?

Currently, we make the scrub hats in three styles: the regular Pixie style, the SP style, and the ponytail style.

What are the size and fit for the styles you make?

Regular Pixie style:

Our regular pixie style can accommodate a range of hair lengths and head sizes, including longer hair and bigger head circumference. This is because the elastic at the back is stretchy and the tie at the back can be tied with an adjusted length. Plus, the brim can be left unfolded to allow for a roomier fit.

Our ponytail is another popular option if you have long hair.

Feel free to check out our customer’s photos on our Instagram page @mimiscrubhats (tagged section).

Can I wash these hats in hot water?

Most of our hats can take a lot of handling (see disclaimer for metallic prints). We use premium cotton that are colorfast and we preshrink the fabric before making these hats. Strong Gütermann thread and durable elastic bands are used to construct them. Hence, you may wash these hats however that suits your needs, hot sanitizing cycle and tumble dry tested. For the best lasting results, machine wash cold and line dry. 

Metallic and glow-in-the-dark print: machine wash cold and line dry only.

What currency do you charge?

When you are browsing the store, you can change the display currency to either CAD$ or USD$. The currency of the actual charge will depend on your payment method regardless of display currency.

How does the subscriber coupon work?

Subscribe to our newsletter and get a coupon for 10% off regular-priced scrub hats in your next order on mimiscrubhats.com. See your welcome email. 

Click the link here to subscribe for new listing updates and exclusive sales.

One use per customer. Limited time only. Coupons cannot be combined. 

Do you accept cancellations or returns?

It's our goal to make every hat in perfection and cheer for your busy day. However, orders with embroidery or buttons cannot be cancelled once an order is placed, even if it's within 24 hours, because they may be made right away.

For scrub hats without add-on described above, we gladly accept cancellation if it’s within 24 hours of purchase or before the package is shipped, whichever comes earlier. Note that in some cases orders are shipped within an hour.

Please understand that each customer's monitor may display the color of the products slightly differently, the actual products may have a slightly different color than displayed. We have tried taking the photos to the best that they resemble the actual products.

For hygienic reasons, we do not accept returns or exchanges. We do want to hear from you if you have any problems with your order. Please feel free to contact us.

Do you include a packing slip in my order?

To support environmental sustainability, we have stopped printing packing slips. If you wish to have the packing slip included in your package, please leave us a Note to Seller.

Gift wrapping and packaging?